Customers aren’t just the end users anymore. It’s 2018, and in this technology-driven society that is swiftly evolving, customers want to be as much a part of the process as they can. Courier software bridges the gap between your services and your customer.
Why Allocate Basic Tasks to Customers?
Although it may seem like a risky venture, allowing your customer a bigger role in the dispatch and delivery process ensures that they receive a higher quality of service. Customers also tend to place greater trust in companies that let them do some of the work such as placing their own orders. This will also boost productivity in your company operations, where smaller tasks like order placement can be carried out by the customer with filling out their details. Delivery Master Courier Software, offers the opportunity to allow your customers to place orders online, also, visualize and track where their orders are at during dispatch and delivery cycle. This naturally will:
- Boost productivity by allowing customers to place order reducing calls to the office
- Free up the time you and your staff would otherwise spend on routine tasks that can be delegated to customers
Although having the ability to automate many courier business operations using a software sounds great, and will surely translate in to higher profits for your courier company, keep in mind that just because customers are allowed the liberty to place orders and to track them doesn’t mean that they get full autonomy. Rather, your new delivery software acts as a bridge and supplies your company instantaneously with the information your customer inputs and requests. If your customer places an order to be picked up, it will get converted into a task that will be relayed to your schedule and then delegated to an appropriate driver. All of these steps will be processed and captured using your new software.
Benefits for the Customer
Ask yourself this question “what do you prefer in terms of customer service when you are buying a product or service?”. Because when we’re the customer, we want to be served transparent process and get exactly what we’ve paid for. And because a courier software lets customers place orders, schedule pickups and deliveries, track orders, get in touch with your company for current or future deliveries basically means that your customers get the benefit of being part of the order, delivery process coupled with knowing that customer service is available to them using web portal options.
Bridging the divide between your courier company and customers is possible by using Delivery Master Software because satisfied customers who know that your business offers them what they want in todays’ technology driven world can translate in to growth and prosperity for your company.
For today and also prepairedness for future growth of tomorrows, get in touch with our friendly team of professionals to learn more about how Delivery Master Software already has helped many UK Courier Businesses to become more efficient and profitable, simply call 0333 30 55 250 or contact us as we are looking forward to answering all your questions.